Privacy Policy
How we handle and protect your personal data.
Last Updated: May 1, 2026
Cross-Border Data Processing
As a cross-border e-commerce platform, PandaBD interacts with international supply chains. This means your shipping and identification data may securely pass through international freight forwarders, airlines, and customs authorities to ensure your global tech imports reach Bangladesh safely.
1. Information We Collect
To successfully process and import your orders, we collect the following necessary information:
- Contact Details: Full name, delivery address, and active phone numbers.
- Account Data: Email address for order tracking, invoices, and Group Buy milestone updates.
- Customs Identification: In specific cases for high-value tech imports, we may be legally required by Bangladesh Customs to collect your National ID (NID) or Passport Number to clear your shipment.
- Payment Information: Processed securely via our encrypted payment gateway partners (we do not store your raw credit card data on our servers).
2. How We Use Your Information
We strictly use your data for operational logistics and customer service:
- To process overseas purchases on your behalf.
- To facilitate international shipping and local last-mile delivery.
- To clear goods through Bangladesh Customs Authorities.
- To send you critical updates regarding your Group Buy campaigns or individual imports.
- To assist with international warranty claims if requested.
Our Security Promise
We implement industry-standard encryption and security measures to protect your personal data. PandaBD will never sell, trade, or rent your personal identification information to marketing agencies or unauthorized third parties.
3. Third-Party Services & Logistics Partners
To fulfill a cross-border order, we must share specific, limited data with trusted third-party providers. These include:
- International Freight Forwarders & Airlines: For transporting your goods from the US/UK to Bangladesh.
- Customs Brokers & Authorities: For legally declaring and clearing your imports.
- Local Couriers: Such as Steadfast, Pathao, or RedX for final delivery to your doorstep.
- Payment Processors: To securely validate your BDT transactions.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us maintain your secure login sessions, remember the items in your cart, and track the performance of our site. You can choose to disable non-essential cookies through your web browser settings, though this may limit certain website functionalities.
5. Data Retention & Your Rights
We retain your order history and details for financial auditing and warranty assistance purposes. If you wish to have your account and associated personal data completely deleted from our active databases, please contact our support team.